Golden Hill Travel

Booking Conditions - please read these carefully

Your booking is made with Golden Hill Travel
Fellside Cottage, Witherslack, Cumbria, LA11 6RW. TTA No R4164

1.The booking deposit of £200 per person should be returned with the completed booking form as soon as possible. Please make cheques payable to Golden Hill Travel Trust Account. Deposits are non - refundable unless conditions below apply. A confirmation invoice stating the remainder payable will then be issued and should be settled no less than 8 weeks (56 days) prior to departure. Any late bookings within this period should be paid in full at the time the booking is made. If the balance remains unpaid 8 weeks prior to departure GHT reserves the right to cancel the booking without refund of deposit.Your receipt of the confirmation invoice indicates that a legally binding contract has been made between GHT and yourself.

2.Amendments

a) If after making a booking you wish to alter your arrangements GHT will make every effort to assist you. Requests for amendment must be made in writing from the person who signed the booking form. If your request is received more than 42 days before departure you must pay an amendment charge of £50 in addition to all communication charges incurred. These charges are payable whether or not GHT succeeds in confirming your requested amendment. If your request is received 42 days or less before departure it will be treated as a cancellation and rebooking where normal cancellation charges will apply.

b) On the rare occasions where, after booking, we have to make a change to your holiday arrangements that change will be either major or minor. Where a change is a minor change, we will, if practicable, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor change is any change apart from a major change as defined below.

When a change is a major change (and a major change is either an alteration to your flight time by more than 12 hours, a change of airport except between London airports, or a change to a lower standard of accommodation) , we will advise you as soon as is reasonably possible. You will then have the choice of accepting the change, taking an alternative holiday ( and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, we will pay the following compensation per adult (on the assumption that the full balance has been paid ), and the periods mentioned are the time before departure after notification to you.

Period before departure within which a major change is notified to you	Compensation per person
more than 42 days 15-41days 0-14 days	£15 £25 £35

c) If after departure, we are obliged to make a major change to your holiday, you will have the choice of returning to the UK and receiving a pro rata refund of the cost of the remainder of your holiday, or accepting alternative arrangements. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances.

3.a) Cancellation - cancellation must be advised in writing by the person who signed the booking form. Cancellations are effective

from the day they are received and incur cancellation charges together with the TPP insurance premium.

Period before departure within which cancellation is recieved	cancellation charge as a percentage of booking price
more than 56 days between 55 and 30 days between 29 and 15 days 14 days or less	deposit only 50% 90% 100%

b) In no case will we cancel your tour less than six weeks before the scheduled departure date, except for reasons of force majeure or underbooking (as deefined below) or failure on your part to pay the final balance.

c) If we have to cancel your tour before the date of departure, you will have the choice of taking an alternative holiday (and where this is of alower price we will refund the difference) or accepting a full refund of all monies paid. In addition, in appropriate cases , and where such cancellation is not due to force majeure or underbooking (as defined below), we will pay you compensation on the scale shown below.

Period before departure within which a major change is notified	Compensation per person
more than 42 days 14-51 days 0-14 days	£15 £25 £35

d) Underbooking is the situation in which the minimum number of bookings required to run a tour is not met. Force majeure is unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster,fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.

3.GHT Pricing Policy

a) GHT reserves the right to change any of the prices, services or other particulars contained in this brochure at any time before entering into a contract with you. If there is any change, we will notify you before you enter into such contract.

b) If you opt to pay for your holiday at the time of booking, the land only element will be fixed at the cost quoted by GHT at that time. To qualify for this benefit you should return the Confirmation Invoice to GHT with full payment to reach GHT within 14 days of the date shown on the invoice.

c) No surcharges will be levied within 8 weeks of your departure, except if GHT fails to receive the balance of the holiday cost when it falls due, in which case Ght may levy a surcharge up until 6 weeks before departure. In addition, increases in airfares may be passed to you up until 30 days before departure. However, before that time, the price of your contract with GHT is subject to surcharges for increases in the following:

(a) transportation costs, including the cost of fuel;

(b) dues,taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or

(c) the exchange rate applied to the particular package

GHT will absorb an amount equivalent to 2% of the holiday price excluding insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.

4. Transfer of bookings

You may change your booking up to 30 days before departure by transferring it to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the tour. The right to transfer is subject to payments of an administration fee of £50 per person (plus appropriate holiday insurance premium, if applicable), together with all additional charges of whatever sort imposed by suppliers providing the component parts of the tour charges.

5.Liabilities

GHT always does its best to make sure that your holiday arrangements are satisfactory.

i) Where you do not suffer death or personal injury, we accept liability should any part of your holiday arrangements booked with us in the UK not be as described in the brochure and not be of a reasonable standard, and, subject to (iii), (iv) and (v) below, will pay you compensation of an amount which could be reasonably and properly expected, taking into account all the relevant circumstances. Any sums received by you from suppliers, such as from airlines due to the Denied Boarding Regulations 1992 (in this case sums paid by the airline constitute the full amount of your entitlement to compensation for all matters flowing from the airlines actions) will be deducted from any sum paid to you as compensation by GHT.

ii) where you suffer death or personal injury as a result of an activity forming part of your holiday arrangement with GHT before departure, we accept responsibility subject to (iii) and (v) below.

(iii) GHT accepts liability in accordance with (I) and (ii) above and subject to (iv) and (v) below except wher the cause of the failre in your holiday arrangements or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is your own fault, or the actions of someone unconnected with your holiday arrangements or due to unusual or unforeseeable circumstances or events which neither GHT, nor our servants, agents or suppliers could have anticipated or avoided event with the execise of all due care.

(iv) Where a claim (whether for personal injury or non personal injury) arises out of loss or damage suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, GHT's liability and /or the amount of compensation you will receive will be limited in accordance with the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 ( including as amended the Hague Protocol 1955), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available for inspection at our offices.

(v) It should be noted that GHT's acceptance of liability in (I), (ii), (iii) and (iv) above is conditional upon you assigning any rights that you may have against any of our servants, agents or suppliers which is in any way responsible for the failure of your holiday arrangements or any death or personal injury you may suffer. such acceptance of liability is also subject to you following the procedures for the notification of complaints set out in the clause entitled "If there is a problem".

6.General

a) Please note that all departure times are estimates only and may be affected by operational difficulties, weather conditions or failure of passengers to check in on time. Conditions of carriage will apply to you which limit or exclude the suppliers' liability.We do not make any arrangements if there is a delay at the outbound or inbound point of departure. Most airlines make provision in this case.

b) You are responsible for checking-in for flights at the correct time and for taking up all pre-booked components of your holiday. GHT cannot accept any responsibility for clients missing flights as a result of late check-ins and no refunds will be given if you fail to take up any component of your holiday.

c) Upon receipt of your booking we provide general information regarding passport, visa, and health requirements applicable to British Citizens. Please note that such requirements are subject to change and it is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. GHT will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.

d) We are able to advise on health requirements , however it is your responsibility to ensure that you obtain proper and detailed medical advice. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death , we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries , should check requirements with their general practitioner.

e)GHT guides/leaders are not medically qualified. In the absence of qualified medical assistance GHT guides/leaders will provide such first aid support as they can but you must appreciate that they will do so in reliance only on their experience and not in reliance on any medical training.

f) By signing the booking form you agree to accept the authority and decisions of our tour leaders, agents and suppliers while on tour. If, in the opinion of any of these, your health or conduct is detrimental to the safety, welfare and well-being of the group as a whole, or if your general well being will be put at risk by continuing with the tour, you may be excluded from the whole of, or a part of , the tour without the right to a refund. In the case of ill health we may make such arrangements as we deem necessary and recover the costs thereof from you. If you commit an illegal act we shall cease to have responsibility to or for you.

g) Golden Hill Travel's representatives and agents, other than the partners, are not entitled to promise refunds for any reason and GHT will not be bound by any such promise.

7.If there is a problem

If you are unhappy with any arrangement whilst on holiday you must address your complaint immediately to our local representative and to the management of the hotel or other supplier whose services are involved. If the problem cannot be resolved locally and you wish to complain, full details must be given in writing to arrive within 28 days of your scheduled return. Failure to do so will curtail your right to any compensation.

Any dispute arising out of, or in connection with, your holiday which is not amicably settled may be referred to arbitration under the scheme devised by the Chartered Institute of Arbitrators.

i)The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability of client in respect of costs

ii)The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form or to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness;

iii)Details of the scheme will be supplied on request.

When signing the booking form it is understood that all persons have read and accept these booking conditions and agree to abide by them.